We’re here to help 24/7!
Clear and concise answers make all the difference. Browse through our most frequently asked questions below. If you don’t find what you’re looking for, feel free to reach out—we’ll provide personalized assistance and all the details you need.
How can we help?
Absolutely! All our cleaning professionals undergo a rigorous background check, are thoroughly vetted, and trained to ensure they meet our high standards of service. We prioritize trust, reliability, and professionalism in every member of our team. Your safety and peace of mind are our top priority.
Yes, we bring all the necessary cleaning supplies and equipment to provide a thorough and effective cleaning service. However, if you have specific products you’d like us to use, please let us know in advance, and we’d be happy to accommodate your preferences.
Your satisfaction is our mission. If you’re not completely satisfied with the cleaning, please contact us within 24 hours. We will return to address any concerns free of charge, ensuring that every corner meets your expectations.
Yes, your billing information is 100% secure. We use encrypted payment processing systems to ensure that your data is handled safely and confidentially. We never store sensitive payment information on our servers and follow industry standards for data security.
Booking your first appointment is simple! You can book online through our website by filling out a quick form, or you can give us a call. Once we receive your request, we’ll confirm the booking and send you all the details, including the date, time, and the name of your assigned cleaning professional.
While we offer a wide range of cleaning services, there are a few things we do not cover. We do not offer deep stain removal for carpets, heavy-duty pest control, or high-risk cleaning tasks like mold remediation. If you have a specific request, feel free to contact us, and we can discuss whether it falls within our scope of services.
To ensure we can provide the most effective move-in/move-out cleaning, we kindly ask that you remove all personal belongings and furniture from the space. This allows us to focus on cleaning all surfaces thoroughly. Please also secure any pets and provide access to the cleaning team at the scheduled time. We have a pre-cleaning checklist available to help you prepare; please view it here for more detailed guidance.
We understand that plans can change! You can reschedule your appointment up to 24 hours before the scheduled time without any fee. Cancellations or changes made less than 24 hours in advance may incur a small rescheduling fee. Please contact us as soon as possible if you need to make any adjustments to your booking.
